01
About Tsirko and these terms
Tsirko is a trading name of ALIENTECH LTD, a private limited company registered in Cyprus under company number HE 353383, with VAT number CY10353383S. Our registered office is 7 Thiseos, 2042 Strovolos, Nicosia, Cyprus.
These terms apply to each quote and project unless we agree something different in writing. Tsirko is designed primarily for businesses and professionals. If you are buying as a consumer, your mandatory consumer rights still apply.
02
Quotes and orders
The standard website price is EUR 60 for one focused video of up to 60 seconds. We review the app and flow first. If the work needs a different scope, we will explain that and give you a written quote before anything starts.
The quote will describe the deliverables, price, payment schedule and expected timing.
An order becomes binding when you accept the quote in writing, pay a requested deposit or tell us to begin, whichever happens first. If the quote and these terms conflict, the quote takes priority for that project.
03
What we need from you
You agree to provide accurate instructions, timely feedback and the access and assets reasonably needed to complete the project. You confirm that you have permission to let us use any interface, brand asset, text, audio, image or other material you provide.
Use a limited demo account wherever possible. You are responsible for removing unnecessary personal or confidential data from the product state we record and for revoking access when the project ends.
We are not responsible for delay caused by missing access, incomplete instructions, late feedback or a material change to the brief.
04
Production and delivery
We create the script, prepare the product state, capture the agreed flow and produce the video described in the quote. Unless agreed otherwise, final delivery is a 1080p video with voice-over and a separate caption file. Music is included when it fits the project and its licence permits the intended use.
For the standard format, we normally send the first cut within 1–3 working days after we have the access, brief and assets needed to start. Any delivery date is an estimate unless the quote calls it a firm deadline. Timing depends on access, approvals and feedback. We will tell you if a material delay becomes likely.
05
Three rounds of changes
Unless the quote says otherwise, three revision rounds are included. A round is one consolidated set of feedback on the current version.
Revisions cover reasonable adjustments within the agreed brief. A new flow, changed product interface, replacement script, additional language, new format or other scope change may require a revised quote. We will agree any extra charge before doing that work.
06
Fees, deposits and payment
All website prices and quotes are in euros (EUR) unless stated otherwise. A quote will say whether VAT or another applicable tax is included or added.
If a deposit is required, work begins after it is received. Remaining amounts are due on the date stated in the quote or invoice. We may pause work or withhold final files while an invoice is overdue.
Payments may be processed through Stripe. Stripe’s own terms and privacy policy also apply to its payment services. You must not initiate an unjustified chargeback instead of contacting us about a genuine problem first.
07
Cancellation and refunds
You may cancel by emailing hello@tsirko.com.
- If you cancel before work begins, we will refund the amount paid.
- If you cancel after work begins, the deposit is non-refundable and will be applied to work already completed or committed. If that work exceeds the deposit, we may invoice the difference up to the quoted project total.
- After final delivery, a change of preference does not by itself create a right to a refund. If the deliverable materially fails to match the agreed brief, tell us promptly and we will first try to correct it.
- If we cancel a project for reasons not caused by you, we will refund any amount paid for work we have not performed.
If you are a consumer, any statutory withdrawal, refund or remedy rights that cannot legally be limited remain unaffected. If you ask us to begin during a statutory withdrawal period, you may have to pay for the work completed before you withdraw.
08
Rights in the work
You keep all rights in your app, brand and materials. After full payment, we give you a perpetual, worldwide licence to use, edit, publish and distribute the final deliverables for your business.
We keep the rights in our pre-existing tools, templates, production methods and working files. Raw footage, editable project files and unused concepts are not included unless the quote says they are. Third-party fonts, music, stock assets or voice services remain subject to their own licences.
We will not publish your project in our portfolio or marketing without your prior written permission.
09
Confidentiality
Each side will use the other side’s non-public information only for the project and will take reasonable steps to protect it. This does not cover information that is already public, was lawfully known before disclosure or must be disclosed by law.
10
Acceptable use
You must not ask us to create material that is unlawful, deceptive, infringing, abusive or designed to compromise another person’s systems or data. We may refuse or stop work that creates a legal, security or safety risk. Where the issue was caused by your material or instructions, completed work remains payable.
11
Warranties and liability
We will provide the service with reasonable care and skill. You are responsible for reviewing the final video for factual accuracy, product behaviour and compliance before publishing it.
For business customers, neither side is liable for indirect or consequential loss, loss of profit, revenue, goodwill or data. Our total liability connected with a project is limited to the amount you paid for that project. Nothing in these terms excludes liability that cannot legally be excluded, including fraud or wilful misconduct.
12
Changes, law and contact
We may update these terms for future projects. The version accepted with your quote applies to that order.
These terms are governed by the laws of Cyprus. The courts of Cyprus have jurisdiction, except where mandatory consumer law gives you the right to use another court or dispute process.